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Fire & Water - Cleanup & Restoration

Hurricane Harvey--Storm Damage Help from SERVPRO

9/27/2017 (Permalink)

Hurricane Harvey Water Removal and Restoration by SERVPRO

Storm Water Removal and Restoration Testimonial After Texas Hurricane

Hurricane Harvey left many homeowners in the Southeast area of Texas with flooded properties, destroyed belongings and no power. Our SERVPRO team answered the call for help and drove out 22 hours straight from Southern California to assist our distant neighbors. We are proud to be part of SERVPRO's Disaster Recovery Team and travel far and wide to natural disasters. Below is a verbatim testimonial that illustrates the value of helping others in their time of need.

Testimonial of David Holloman 9/26/17

Describe your experience during Hurricane Harvey.

My family and I moved to Texas about three years ago. We lived in the Carolinas before for about 15 years. We heard about the storm coming and how flooding occurred in our areas. I felt alright for having insurance. That night was something else though. We lived in a one-floor house when the water started to drift inside. Our neighbor fled his home because he had two young children, but left us his key. The water really started to rise to our knees, and so we went to his house on the 2nd floor.  I have never experienced a flood before, and I hope I never will again.

How did you hear about our company?
I heard about the Company SERVPRO from an adjuster I was working with. I called corporation to find a franchise to work on my property.

What was the reason that you chose us?
I received a call from the owner Bert of this SERVPRO, and I decided to hire his team. He was very welcoming when he answered the phone call. I was dealing with a tough time, so it was nice to hear some positive attitude.

Tell me what your experience has been with our products/services?  
The whole experience was very depressing. My family and I have been going through a hard time losing most of our things. On the brighter side, we have new drywall up, and we are expected to move back in the next 6-8 weeks. The crew was very considerate and passionate of our situation. I felt very comfortable with the crew chief Jake. He answered all my questions to the best knowledge he could.

Can you think of a word or phrase that best describes your relationship with us?  HELPFUL.

Why that particular word or phrase? These workers drove out 22 hours to help a state in need. I'm very grateful for their service.

Would you recommend us to someone else?
Absolutely.

If someone called you and said "Why should I do business with SERVPRO," what would you tell them?
The company works right with your insurance which takes a lot of pressure off of the customer. No one can plan a disaster such as a flood, so it's nice to know that there are companies to help like SERVPRO.

SERVPRO of Silver Lake / Echo Park not only restores storm-damaged homes in our local area of Silver Lake, Echo Park, and Los Angeles, but we range far afield to help others in need. Just contact us 24/7/365 to hear a friendly voice and positive action. (323) 255-1000

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